You may be able to create an account on our website to make purchases and access certain features.

Where you create an account, you agree to:

provide accurate, current and complete information;
keep your account information up to date;
keep your password and account details secure;
not allow unauthorised persons to use your account; and
notify us promptly if you believe your account has been accessed without permission.

You are responsible for activities carried out through your account, except where the unauthorised activity results from circumstances for which you are not responsible.

We reserve the right to suspend or close an account where there is reasonable evidence of fraud, unlawful activity, misuse of our website, or a serious breach of these Terms and Conditions.

Product Information

We take reasonable care to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings and lighting conditions.

Our products may also contain natural or minor variations in colour, texture, embroidery, print, fabric or finish, particularly where traditional craftsmanship or handmade techniques are involved. Such variations do not necessarily constitute a defect.

Where measurements, colours, materials or other specifications are important to your purchase, please review the product information carefully before ordering or contact us for clarification.

Pricing

All prices are displayed in pounds sterling (£), unless otherwise stated.

We take reasonable care to ensure that prices displayed on our website are accurate. If we discover a genuine pricing or description error before your order is accepted, we may contact you and give you the option to proceed at the correct price or cancel the order.

We will not use a pricing-error provision to remove or restrict your statutory consumer rights.

Prices and promotions may change from time to time. Any change will not affect an order that we have already accepted, except where permitted by law.

Availability

Products are subject to availability. If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for the unavailable product.

Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

We will send an order acknowledgement or confirmation to the email address you provide.

A contract for the purchase of products will be formed in accordance with the ordering process stated on our website.

We may decline an order where there is a genuine reason to do so, including where a product is unavailable, there is a genuine pricing or description error, or we reasonably suspect fraudulent or unlawful activity.

If we are unable to accept an order after payment has been taken, we will refund the amount paid for the affected order or product.

Payment

We accept the payment methods displayed on our website.

Payments are processed through secure payment providers and payment gateways. We do not normally have access to your full payment-card details.

By providing payment information, you confirm that you are authorised to use the relevant payment method.

The total price, including applicable delivery charges and other mandatory charges, will be shown before you place your order.

Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible using the contact details in Section 18.

We will try to accommodate cancellation requests made before dispatch, but cancellation before dispatch does not replace or restrict your statutory cancellation rights described in our Returns and Refunds Policy.

We deliver products to the delivery address provided during checkout.

Available delivery options, estimated delivery times and applicable delivery charges will be displayed during the ordering process.

We will take reasonable steps to dispatch and deliver your order within the time stated at checkout or, where no specific period has been agreed, within the period required by applicable law.

If there is an unexpected delay, we will provide appropriate information where reasonably possible.

We are not responsible for delays caused by circumstances outside our reasonable control, although this does not affect your statutory rights where applicable.

Delivery Risk

For consumer purchases, responsibility for the goods will generally remain with Silkara Studio Limited until the goods come into your physical possession, or the physical possession of a person you have identified to receive them, except where applicable law provides otherwise.

If you provide an incorrect delivery address or other incorrect delivery information, this may affect delivery and may result in additional costs or delays.

International Orders

For deliveries outside the UK, the customer may be responsible for customs duties, import taxes, clearance charges or other charges imposed by the destination country.

These charges are generally outside our control and may be payable by the recipient.

Customers placing international orders should check the applicable customs and import requirements before ordering.

Our separate Returns and Refunds Policy explains our returns procedure and your statutory consumer rights.

For most goods purchased online, consumers have a statutory right to cancel their purchase without giving a reason within 14 days after receiving the goods, subject to applicable legal exceptions.

If you exercise your statutory cancellation right, you will normally then have a further 14 days to return the goods to us.

The statutory cancellation right does not apply to certain types of goods, including goods made to the consumer’s specifications or clearly personalised goods, where the relevant legal exception applies.

This does not affect your statutory rights relating to faulty, defective, incorrectly supplied or misdescribed goods.

Unless otherwise stated in our Returns and Refunds Policy or required by law, customers exercising a change-of-mind cancellation may be responsible for the direct cost of returning the goods.

Returned goods should be handled with reasonable care. You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

We provide product-care information where appropriate.

To help maintain the appearance and longevity of your products, you should:

follow any care instructions supplied with the product;
wash or dry-clean garments only as recommended;
store products in a clean, cool and dry place;
protect fabrics from prolonged direct sunlight; and
avoid unnecessary contact with perfumes, deodorants, cosmetics and harsh chemicals.

Silkara Studio Limited is not responsible for damage caused by failure to follow reasonable care instructions or by inappropriate washing, cleaning, storage, alteration or use.

This does not affect your statutory rights where damage or a fault existed independently of your care or use of the product.

All content appearing on the Silkara Studio website, including but not limited to:

logos;
photographs;
product images;
graphics;
text;
product descriptions;
designs;
website layouts; and
other original content

is owned by or licensed to Silkara Studio Limited or its relevant content providers and may be protected by copyright, trade mark and other intellectual-property laws.

You may view and use website content for your personal, non-commercial purposes in connection with using our website and purchasing our products.

You must not, without our prior written permission:

copy, reproduce or commercially distribute our content;
reproduce our photographs or product images for commercial purposes;
modify or create derivative works from our content;
use our branding or logos in a way that suggests an unauthorised association with Silkara Studio;
remove copyright, trade mark or other proprietary notices; or
reproduce our original designs for commercial purposes.

Nothing in these Terms and Conditions transfers ownership of our intellectual property to you.

If our website allows you to submit reviews, comments, photographs or other content, you remain responsible for the content you submit.

By submitting content, you confirm that:

you own the content or have permission to use it;
the content does not infringe another person’s intellectual-property, privacy or other legal rights;
the content is not unlawful, misleading, defamatory, threatening or abusive; and
the content does not contain malicious software or other harmful material.

Where you submit content for publication on our website or social-media channels, you grant Silkara Studio Limited a non-exclusive, royalty-free licence to use, reproduce, display and publish that content for purposes connected with our business and marketing.

We may remove or decline to publish content that we reasonably believe breaches these Terms and Conditions or applicable law.

We will not represent a review as genuine if we know that it is not genuine, and we will not deliberately manipulate reviews in a misleading manner.

We take reasonable care to keep our website information accurate and our website operational. However, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

In particular, nothing in these Terms and Conditions excludes or limits your statutory consumer rights, including rights relating to goods that are faulty, not of satisfactory quality, not fit for purpose or not as described.

To the extent permitted by law, Silkara Studio Limited will not be responsible for indirect or consequential losses that were not reasonably foreseeable at the time the contract was formed.

Our liability will not be limited or excluded where doing so would be unlawful.

These Terms and Conditions and any contract between you and Silkara Studio Limited are governed by the law of England and Wales, except where mandatory consumer-protection law gives you additional rights that cannot legally be excluded.

If you have a complaint or concern, please contact us first so that we can try to resolve the matter informally.

We will make reasonable efforts to investigate and resolve complaints promptly and fairly.

Nothing in these Terms and Conditions prevents you from exercising any statutory rights or from bringing proceedings before a court where you are legally entitled to do so.

Where appropriate, we may discuss mediation or another form of alternative dispute resolution with you, but we will not use this provision to remove or restrict rights you have under applicable consumer law.