Frequently Asked Questions

Frequently Asked Questions

Need Help?

Have a question about a saree, your order, shipping or anything else? Our team is here to help you find the right answer.

  • Shopping & Orders

    Browse our collection, select the saree you love, choose the required options and add it to your cart. Once you're ready, proceed to checkout and complete your order securely.

    Each product page includes details about the fabric, design, colour and other important information. You can also contact our team if you need help choosing a saree for a particular occasion.

    If you need to make a change, please contact us as soon as possible with your order details. Changes may not be possible once an order has entered processing or shipping.

    Yes. After your order is successfully placed, you will receive an order confirmation with the relevant order details.

    Each product includes a size guide to help you choose the best fit. If you're unsure, feel free to contact us before placing your order.

    Some of our popular items are restocked, while others are limited edition. Follow us on social media or subscribe to our newsletter for restock updates.

  • Sarees & Product Care

    Silkaara brings together sarees designed for different occasions, from everyday elegance to festive celebrations and special moments. Please refer to the individual product description for specific details.

    Care instructions can vary depending on the fabric and craftsmanship. Always follow the care instructions provided with your saree and avoid harsh washing methods that may affect delicate fabrics or embellishments.

    We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen, display settings and lighting conditions.

    This depends on the individual saree. Please check the product description for details about the blouse piece and what is included with the saree.

  • Shipping & Delivery

    Delivery times can vary depending on your location and the availability of the product. The estimated delivery information will be provided during the ordering process.

    Silkaara's shipping availability depends on the delivery location. Enter your address during checkout to check whether delivery is available to your location.

    Once your order has been shipped and tracking information is available, you can use the provided tracking details to follow your shipment.

    Delivery delays can occasionally occur due to courier operations, weather or other circumstances outside our control. If your order appears significantly delayed, please contact our support team with your order details.

  • Returns & Exchanges

    We accept returns in accordance with our Returns & Refund Policy and applicable UK consumer rights. For full details, please refer to our Returns & Refund Policy.

    Exchange availability depends on the product and the conditions specified in our Returns & Exchange policy. Please contact us before sending an item back.

    If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and details of the issue. We'll review it and arrange an appropriate replacement or refund in accordance with your statutory rights.

    Once an eligible return has been received and approved, the refund will be processed according to Silkaara's refund policy. Processing time may vary depending on the payment method.

  • Payments

    Available payment methods will be displayed securely during checkout based on your location and the payment options supported by Silkaara.

    Payments are processed through the payment methods available at checkout. For your security, never share your card details, passwords or payment credentials with anyone.

    If a payment fails, first check that your payment details are correct and try again. If the amount has been deducted but your order was not confirmed, please contact our support team with the transaction details.

    Order cancellation depends on the current processing status of your order. Contact us as soon as possible if you need to request a cancellation.

  • Offers & Customer Support

    Yes! Subscribe to our newsletter and follow us on social media to receive exclusive offers, promotions and new collection updates.

    You can reach us via our Contact Us page or email us at [email protected] with your order number. Our customer support team aims to respond within 24–48 business hours.

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