Need Help?
Have a question about a saree, your order, shipping or anything else? Our team is here to help you find the right answer.
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Shopping & Orders
How can I place an order on Silkaara?Browse our collection, select the saree you love, choose the required options and add it to your cart. Once you're ready, proceed to checkout and complete your order securely.
How do I know which saree is right for me?Each product page includes details about the fabric, design, colour and other important information. You can also contact our team if you need help choosing a saree for a particular occasion.
Can I modify my order after placing it?If you need to make a change, please contact us as soon as possible with your order details. Changes may not be possible once an order has entered processing or shipping.
Will I receive an order confirmation?Yes. After your order is successfully placed, you will receive an order confirmation with the relevant order details.
How do I choose the right size?Each product includes a size guide to help you choose the best fit. If you're unsure, feel free to contact us before placing your order.
Do you restock sold-out items?Some of our popular items are restocked, while others are limited edition. Follow us on social media or subscribe to our newsletter for restock updates.
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Sarees & Product Care
Are Silkaara sarees suitable for special occasions?Silkaara brings together sarees designed for different occasions, from everyday elegance to festive celebrations and special moments. Please refer to the individual product description for specific details.
How should I care for my saree?Care instructions can vary depending on the fabric and craftsmanship. Always follow the care instructions provided with your saree and avoid harsh washing methods that may affect delicate fabrics or embellishments.
Will the colour of the saree look exactly like the product image?We make every effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen, display settings and lighting conditions.
Do sarees come with a blouse piece?This depends on the individual saree. Please check the product description for details about the blouse piece and what is included with the saree.
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Shipping & Delivery
How long does delivery take?Delivery times can vary depending on your location and the availability of the product. The estimated delivery information will be provided during the ordering process.
Do you offer international shipping?Silkaara's shipping availability depends on the delivery location. Enter your address during checkout to check whether delivery is available to your location.
Can I track my order?Once your order has been shipped and tracking information is available, you can use the provided tracking details to follow your shipment.
What happens if my package is delayed?Delivery delays can occasionally occur due to courier operations, weather or other circumstances outside our control. If your order appears significantly delayed, please contact our support team with your order details.
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Returns & Exchanges
Do you accept returns or exchanges?We accept returns in accordance with our Returns & Refund Policy and applicable UK consumer rights. For full details, please refer to our Returns & Refund Policy.
Can I exchange a saree for another one?Exchange availability depends on the product and the conditions specified in our Returns & Exchange policy. Please contact us before sending an item back.
What if I receive a damaged or incorrect item?If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and details of the issue. We'll review it and arrange an appropriate replacement or refund in accordance with your statutory rights.
When will I receive my refund?Once an eligible return has been received and approved, the refund will be processed according to Silkaara's refund policy. Processing time may vary depending on the payment method.
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Payments
What payment methods do you accept?Available payment methods will be displayed securely during checkout based on your location and the payment options supported by Silkaara.
Is my payment information secure?Payments are processed through the payment methods available at checkout. For your security, never share your card details, passwords or payment credentials with anyone.
What should I do if my payment fails?If a payment fails, first check that your payment details are correct and try again. If the amount has been deducted but your order was not confirmed, please contact our support team with the transaction details.
Can I cancel my order after payment?Order cancellation depends on the current processing status of your order. Contact us as soon as possible if you need to request a cancellation.
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Offers & Customer Support
Do you offer discount codes?Yes! Subscribe to our newsletter and follow us on social media to receive exclusive offers, promotions and new collection updates.
How can I contact customer support?You can reach us via our Contact Us page or email us at [email protected] with your order number. Our customer support team aims to respond within 24–48 business hours.
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