At Silkaara Studio Limited, we take great care to check the quality of our products before they are packed and dispatched. We want you to be happy with every purchase.

This policy explains when returns, refunds and exchanges are available. Nothing in this policy affects your statutory rights under UK consumer law.

For most products purchased through our website, you have the right to cancel your order within 14 days of receiving the goods, without having to give a reason, subject to the exceptions described below.

If you wish to cancel your purchase, please contact us within 14 days of receiving your order by email or WhatsApp and clearly tell us that you wish to cancel.

After notifying us, you should return the item to us within 14 days.

Items returned under the change-of-mind cancellation right should be:

• Unworn and unused.
• In their original condition.
• Returned with the original packaging, tags and accessories where applicable.
• Accompanied by your order details or other reasonable proof of purchase.

You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. If an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may be entitled to make a deduction from the refund in accordance with applicable law.

Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the reasonable cost of returning an item under the change-of-mind cancellation right.

The statutory cancellation right does not apply to certain types of goods in specific circumstances.

This may include:

• Bespoke, personalised or custom-made products made specifically to your requirements.
• Products that have been altered or customised at your request.
• Other products where an applicable legal exception to the cancellation right applies.

If a product is specifically made or altered for you, we will make this clear before you place your order.

Your statutory rights in relation to faulty or misdescribed goods are not affected by these exclusions.

Please inspect your order as soon as possible after delivery.

If you receive an item that is:

• Damaged;
• Defective or faulty;
• The wrong product; or
• A different size from the size you ordered,

please contact us as soon as possible so that we can investigate the issue and provide an appropriate remedy.

Where an item is confirmed to be faulty, damaged, incorrect or not as described, we will provide the remedy required by applicable UK consumer law, which may include a repair, replacement, price reduction or refund depending on the circumstances.

Where appropriate, we will provide a replacement at no additional cost. If a replacement is not available or another remedy is required, we will arrange an appropriate refund.

We will cover reasonable return postage costs for items that are confirmed to be faulty, damaged, incorrect or not as described.

Please contact us as soon as possible after receiving your parcel, preferably within 24 hours, so that we can investigate the issue promptly.

For damaged parcels or products, we strongly recommend taking photographs and recording a continuous, unedited and uninterrupted video while opening the parcel, showing:

• The unopened parcel;
• The shipping/address label;
• The condition of the packaging;
• The product being removed from the parcel; and
• The damage or issue clearly.

An unboxing video can be very useful when investigating damage that may have occurred during delivery.

However, failure to provide an unboxing video does not remove or limit your statutory consumer rights.

Some characteristics of handmade, handwoven, printed or traditionally manufactured garments and sarees may be part of the nature of the product and may not constitute a defect.

Depending on the product, these may include:

• Small knots or joins in threads.
• Minor variations in weaving.
• Slightly uneven threads or stitching.
• Small slubs or bundled threads.
• Minor variations around woven or embroidered motifs.
• Loose threads associated with certain traditional techniques.
• Minor variations in print, embroidery or weaving.

These characteristics will not normally be treated as defects where they are consistent with the nature of the product and do not materially affect its quality or intended use.

However, this does not affect your statutory rights where a product is genuinely faulty, not of satisfactory quality, not fit for purpose or not as described.

Sarees and traditional textiles may have natural variations arising from the manufacturing, weaving, dyeing or printing process.

Examples may include:

• Minor thread joins or slubs.
• Small variations in weaving.
• Minor variations around motifs or borders.
• Loose threads associated with traditional techniques.
• Minor variations in colour or pattern resulting from the manufacturing process.

These characteristics do not normally constitute a defect where they are consistent with the nature of the product.

Colour Differences

We make every reasonable effort to display product colours as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings, lighting and photography.

A minor colour variation caused by these factors will not normally be considered a product defect.

If the product is materially different from the description or images provided, your statutory consumer rights remain unaffected.

If you would like to exchange an item, please contact us before returning it.

Where an exchange is agreed, we will provide instructions for returning the original item.

If the replacement item has a higher price, you may be required to pay the difference. If the replacement item has a lower price, the difference may be refunded where applicable.

For change-of-mind exchanges, the customer is responsible for the reasonable cost of returning the original item unless we agree otherwise.

Where an item is faulty, damaged or incorrect, we will cover reasonable return costs and provide the appropriate remedy in accordance with applicable law.

We currently do not offer a routine collection or return-pickup service.

For change-of-mind returns, customers should send the item to the return address provided by us and are responsible for the reasonable return postage cost.

For faulty, damaged, incorrect or misdescribed items, we will provide appropriate instructions and cover reasonable return postage costs where required.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

Once we receive your returned item, we will inspect it and confirm whether the return meets the applicable requirements.

For a valid cancellation under the statutory 14-day cancellation right, we will process the refund without undue delay and no later than 14 days after the applicable legal point for the refund.

Refunds will normally be made using the same payment method used for the original purchase, unless another method has been agreed with you.

Where a customer chose a more expensive delivery option than our least expensive standard delivery option, we are only required to refund the cost of the least expensive standard delivery option.

Your statutory rights regarding refunds for faulty or non-conforming goods are not affected by this policy.

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

If the order has not yet been dispatched, we will normally cancel the order and issue a refund.

If the order has already been dispatched, you may still have the right to cancel or return the goods in accordance with the applicable cancellation and returns provisions in this policy.

Sale, promotional and clearance items remain subject to the same statutory consumer rights as other products.

A sale or clearance price does not remove your legal rights if an item is faulty, not as described or otherwise does not conform to the contract.

Change-of-mind cancellation rights may also apply to sale and clearance items unless a specific legal exception applies.

For hygiene and safety reasons, certain jewellery or other products may be excluded from return where an applicable legal exception applies, particularly where the item has been sealed for hygiene reasons and that seal has been broken.

Any applicable exclusion will be clearly communicated before you purchase the product.

This does not affect your statutory rights where the product is faulty, damaged, incorrect or not as described.

To request a return, refund or exchange, please contact us with:

• Your name.
• Order number.
• The product you purchased.
• The reason for the return.
• Photographs or video of the issue, where relevant.

Please contact us using:

Email: [email protected]
WhatsApp: (+44) 7469 615808

We will then provide the appropriate return instructions.

This policy does not affect your rights under applicable UK consumer protection law.

Goods supplied to consumers must meet the requirements of applicable law, including being as described, of satisfactory quality and fit for their intended purpose.

Where goods do not meet these requirements, you may have statutory rights to a repair, replacement, price reduction or refund depending on the circumstances.

Nothing in this policy is intended to restrict or exclude any legal rights that cannot lawfully be restricted or excluded.

If you have any questions about our Returns, Refunds and Exchanges Policy, please contact us:

Silkaara Studio Limited
Address: 48 Hazel Road, CV10 9HL, Nuneaton
Phone: (+44) 7469 615808
Email: [email protected]
WhatsApp: (+44) 7469 615808